Refund & Cancel Policy

Refund & cancellation policies:

On taking delivery of your goods, please check your items carefully in the unlikely event of damaged of faulty goods:

For canvas artwork or your photograph onto canvas:
should any item/s be damaged, you may be entitled to either a replacement or a refund. Under such circumstances sunny chana must investigate the nature of the damage before any decision with regard to compensation is made. Please return any damaged products to us within 7 days. Please note that I cannot be liable for damaged products which fail to be returned within 7 days.

Fabric prints:
Sunny Chana Digital Prints are sorry to point out that refunds do not usually apply to metres of printed fabric because we cannot re-use your fabric once printed. If, however, the fabric print itself is at fault, or misprinted, then we would investigate the cause of any error before refunding or re-printing your order.

Returning products:
If necessary, you should contact us initially by email to arrange the return of any canvas/es. Having first notified us, then please return the canvas (at your own expense) and by recorded delivery, within 5 days of your notice.

Cancelling your order:
You have the right to cancel your order within 3 working days, starting from the day after your goods have been ordered online, as per the distance selling regulations act of 2000. You can cancel your order by emailing xsunnychana@hotmail.com or sms/text us on 07732297261.

If you have any further questions with regard to our policies or our services, please see our faqs sections to see if your questions are answered there. If not, contact us.